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Requesting issues

Posted: Tue Jul 21, 2015 7:46 pm
by Jamie64326
I don't know if it was a spare in a moment thing, but I seem to be having issues requesting tracks. It comes up with this
Your request has failed:
803: Unable to connect to content.radiosega.net:1221. Station might be offline.
The error returned was Connection timed out (110).

Posted: Tue Jul 21, 2015 11:10 pm
by Rexy
Jamie, this is something that is happening to everyone. Last night the server went under maintenance, yet even after its completion at 8am this morning it was still bugged. Simon and Whooa are still working on it, and given the complexity of the issues, it's likely to take a while.

I don't know if I said too much or too little on the whole situation, but I hope you understand the basic idea of what's going on.

Posted: Tue Jul 21, 2015 11:13 pm
by Twinny
Not just the requesting but SEGA Addicts AM is unable to broadcast. I was told on Twitter live shows should have no problem going on air since the server itself it fine.

Posted: Wed Jul 22, 2015 3:45 am
by Alpha Dog 1996
I am gone for a couple weeks and come back to all these bugs. DX Nu fair! Any estimate as to when they'll be fixed?

Posted: Wed Jul 22, 2015 3:30 pm
by Jamie64326
Rexy wrote:Jamie, this is something that is happening to everyone. Last night the server went under maintenance, yet even after its completion at 8am this morning it was still bugged. Simon and Whooa are still working on it, and given the complexity of the issues, it's likely to take a while.

I don't know if I said too much or too little on the whole situation, but I hope you understand the basic idea of what's going on.
I understand Rexy :) I wish those two well in fixing the issues.

Posted: Wed Jul 22, 2015 7:25 pm
by Rexy
Twinny wrote:Not just the requesting but SEGA Addicts AM is unable to broadcast. I was told on Twitter live shows should have no problem going on air since the server itself it fine.
It's strange, because Whooa asked me earlier today to test the stream and I am able to operate it just fine. He also tested it himself yesterday. So we have no idea exactly what made the Addicts come up short.

Posted: Wed Jul 22, 2015 8:28 pm
by Jamie64326
Rexy wrote:It's strange, because Whooa asked me earlier today to test the stream and I am able to operate it just fine. He also tested it himself yesterday. So we have no idea exactly what made the Addicts come up short.
Could it be possible that it was some sort of issue on their end, and they never realised it? Also it's good to see live shows aren't or shouldn't be effected.

Posted: Wed Jul 22, 2015 11:12 pm
by KC
So... as you may have noticed we've been having some issues with the stream and requests.
We moved servers earlier this week and some things didn't go as smoothly as expected. Our Web Team is still ironing out the kinks, but the 24/7 stream is up (save from some occasional test periods) and live shows are unaffected.
We're working hard to get requests back up asap so please bear with us and enjoy the (more than welcome) variety of the 24/7 stream! :)

Posted: Wed Jul 22, 2015 11:30 pm
by Gum
Hope all the fixes go smoothly- thank you all for working so hard!

Posted: Thu Jul 23, 2015 5:01 am
by Twinny
KC wrote:So... as you may have noticed we've been having some issues with the stream and requests.
We moved servers earlier this week and some things didn't go as smoothly as expected. Our Web Team is still ironing out the kinks, but the 24/7 stream is up (save from some occasional test periods) and live shows are unaffected.
We're working hard to get requests back up asap so please bear with us and enjoy the (more than welcome) variety of the 24/7 stream! :)
The bolded part would explain how Addicts AM wasn't able to broadcast back on Tuesday then?